Customer Satisfaction Policy

Gourmet by Ken is committed to your satisfaction to our Gourmet Meals and Gourmet Products. If you are not satisfied with a specific menu item or product, we offer a 30-day Money Back Guarantee from the date you received the item. A refund for the value of the product or item will be made by the same method used for your purchase. Please allow 15 business days for processing of credits. We do not refund original delivery/shipping charges.

Privacy Policy

1. Acknowledgement and acceptance of terms
   Gourmet by Ken is committed to protecting your privacy. This Privacy Statement sets forth our current privacy practices with regard to the information we collect when you or your computer interact with our website. By accessing Gourmet by Ken, you acknowledge and fully understand Gourmet by Ken's Privacy Statement and freely consent to the information collection and use practices described in this Website Privacy Statement.
2. Information We Collect and How We Use It
   Gourmet by Ken collects certain information from and about its users two ways: directly from you the user and with Web Server logs.
   
   
   1. Web Server Logs
      When you visit our Website, we may track information to administer the site and analyze its usage. Examples of information we may track include:
      1. The kind of browser or computer you use.
      2. Number of links you click within the site
      3. State or country from which you accessed the site.
      4. Date and time of your visit
      5. Name of your Internet service provider.
      6. Affiliated web page
      7. Pages you viewed on the site.
   2. Personal Information Users
      Visitors to our website can submit forms. When you submit a form, we will request some personal information such as name, address, email, date of contact and telephone number. The personal information we collect is for internal use only. We will not sell, rent, lease or distribute your information we collect from you to third parties without your permission except to the extent necessary including:
      1. To respond to legal process, comply with law or protect ourselves from liability.
3. Correspondence
   When you submit a form at Gourmet by Ken, we may use your e-mail address and/or telephone number to correspond with you regarding your inquiry, or information about the services we provide.
4. Opt-out
   For email communication, either in a form of a reply or link, you can request removal of your information from our database to not receive future communications or to no longer receive information about our service. If you wish to opt out of correspondence at any time or if you have any concerns regarding the confidentiality of your personal information, please contact our Chief Privacy Officer at privacy@gourmetbyken.com.
5. Unpermitted Users Under Age of 18 Years
   Gourmet by Ken will not knowingly collect personally identifiable information from any person under the age of 18.
6. Our Commitment To Data Security
   To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
7. Changes to this Statement
   Gourmet by Ken has the discretion to occasionally update this privacy statement. We encourage you to periodically review this privacy statement to stay informed about how we are helping to protect the personal information we collect. Your continued use of the service constitutes your agreement to this privacy statement and any updates.
8. Contacting us
   If you have questions regarding our Privacy Statement, its implementation, failure to adhere to this Privacy Statement and/or our general practices, please contact us at privacy@gourmetbyken.com.